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Privacy Policy

AccessHope LLC (“AccessHope,” “we,” “us,” or “our”) respects your personal privacy and is committed to protecting it to ensure that your privacy rights are not violated. This Privacy Policy (“Policy”) is intended to help you better understand how AccessHope collects, stores, uses, and discloses your personal information when you visit this website and interact with us through this website, and its subdomains (the “Website”).

For the purposes of this Policy, “Personal Information” means data about an individual who can be identified from that data, or by combining it with other data. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another.

This Policy applies only to AccessHope’s collection of information through our Website, including emails sent to contact us. It does not apply to information that you may provide to or is collected by us in providing services. The collection of additional personal information will be governed by other policies and disclosures that you will receive at that time.

This Policy also does not apply to information that you may provide to or is collected by a third-party site or platform, including those that link to us or that we link to. Any information that is provided to or collected by a third-party site or platform is subject to that third-party’s privacy practices and policies, including any privacy rights that the third-party may offer.

By using the Website and our services, you are agreeing and consenting to the terms of this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using our services immediately and do not provide us with any information.

We may update this Policy from time to time. If we make material changes to this Policy, we will post the revised Policy on this Website. By continuing to use this Website or our services after these changes are posted, you are agreeing and consenting to the revised Policy.

1. How We Collect Your Personal Information and What Information We Collect

We collect personal information from you in two ways.

First, we collect the personal information that you voluntarily provide to us in using our Website and communicating with us by email through our Website, which may include:

  • Your first and last name;
  • Your email address; and
  • Any additional information you choose to provide.

Second, we use analytic tools, cookies, pixels, and tags on our website, which may collect the following information from you when you visit our Website:

  • The date and time that you access the Website;
  • Your internet service provider, mobile carrier, or data services provider;
  • Your IP address;
  • The pages you visit;
  • The features used; and
  • How you arrived at the Website

For more information on such tools, please see our Cookie Section below.

2. How Do We Use Your Personal Information?

We may use your Personal Information:

  • To provide you with information about our services;
  • To respond to your inquiries;
  • To personalize your experience on our Website;
  • For business purposes, including data analysis, audits, developing and improving products and services, enhancing the Website and identifying usage trends;
  • To enforce this Privacy Policy;
  • To notify you about any changes in or to our Website or other services;
  • To fulfill our legal obligations to you; and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to protect our operations; (c) to protect our rights, privacy, safety or property, or that which belongs to you or others; or (d) to allow us to pursue available remedies or limit the damages that we may sustain.
3. With Whom Do We Share Your Personal Information?

We do not sell your Personal Information to third parties for their direct marketing purposes. We may share your information with the following:  

Employees. We may share your Personal Information with our employees so they can perform their jobs and service your needs. We authorize their access on a need-to-know basis, or for one of the other reasons listed in this Privacy Policy.

Service Providers. We may share Personal Information with third party service providers who help us provide our services to you, for example by hosting or operating our Website, storing data in the cloud, managing databases, performing analyses or sending out communications for us. We require these providers not to disclose Personal Information and to use only it for the limited purposes we provided it.

Affiliates. We may share your information with our Affiliates. "Affiliates" are those persons or entities directly or indirectly controlling, controlled by, or under common control with AccessHope.

As Part of a Business Transaction. We may sell, transfer and/or disclose your Personal Information as part of a business divestiture, sale, merger, or acquisition of all or a part of our business. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In the event of an insolvency, bankruptcy, or receivership, your Personal Information may also be transferred as a business asset.

Protection of AccessHope and Others. We may access, monitor, use or disclose your personal information or communications to do things such as (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of us, our agents, our members, our customers, and others including to enforce our agreements, policies and terms of use; and (c) to respond to emergencies.

By using the Website, you consent to us providing your information to third parties as detailed above.

4. How Long Do We Retain Your Personal Information?

We will not keep your Personal Information for any longer than is necessary for the purposes we collected it, or until you direct us to delete it.

5. How Do We Protect Your Personal Information?

To protect your Personal Information, we maintain a variety of security measures, including physical, electronic and administrative safeguards. No system can be completely secure, so we do not promise, and you should not expect, that your Personal Information, searches, or other communications will always remain secure. To the extent that you utilize a password-protected service or feature with us, you are responsible for maintaining the confidentiality of the password and for any activities that occur through its use.

6. How Do We Use Cookies?

Cookies are small pieces of instruction stored on your hard drive or device (e.g., tablet or mobile device), not on our Website. AccessHope uses cookies to collect information when you click on links or otherwise engage with us through our Website. You can obtain more information about cookies at

You may set your browser settings to block or control cookies. You may also be able to delete stored cookies from your device. Limiting or disabling cookies may impact or adversely affect your experience on the Website and you may be unable to access certain content or functions on our Website.

7. Do Not Track

Some browsers have a “do not track” feature that lets you tell those websites you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals.

8. Links to Other Websites

You may find advertising or other content on our Website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on third party sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, third party sites or services, including their content and links, may be constantly changing. These third party sites and services may have their own privacy policies and customer service policies to which you will be subject.

9. Children

Our Website is not directed toward children under 13 years of age, nor do we knowingly collect information about children under 13. If you are under 13 years of age, you are not permitted to submit personal information to us. If we learn you are under 13 years of age, we will immediately, upon notice, cancel your account and delete all of your information. If a parent becomes aware any of his/her children has submitted information to us, please immediately notify us by email at or by phone at 833-948-4673.

10. California Privacy Rights

If you are a resident of California, you may have certain rights in relation to your personal information pursuant to the California Consumer Privacy Act (CCPA). Your rights include:

  • You may request to learn the categories and specific pieces of personal information that we have collected about you;
  • You may request that we correct or update the personal information we have collected about you;
  • You may request that we delete certain personal information that we have collected about you;
  • You may request a list of those to whom we have disclosed your personal information;
  • You may opt out of disclosures of your personal information to third parties under certain circumstances; and
  • Not be discriminated against as a result of exercising any of the aforementioned rights.

For all California residents, any such inquiries shall be responded to within forty-five (45) days and at no cost to you. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification. You (or a person registered with the California Secretary of State you have authorized to act on your behalf) may make up to two such inquiries within a twelve-month period.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.

We make good faith efforts to provide you with access to your Personal Information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).

When you request that your Personal Information be deleted, we will do so consistent with any applicable legal requirements.

To exercise any of these rights, you or your authorized agent can contact us by email at or by phone at 833-948-4673.

Contact Us

If you have any questions about either this Privacy Policy or our privacy practices, please contact us by:


Telephone: 833-948-4673


Last updated: December 27, 2022

UT Southwestern Medical Center Partners with AccessHope to extend nationwide access to cancer expertise 

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