Privacy

City of Hope makes MyAccessHope and its features, tools and services available to the general public for the purpose of providing useful information to the general public and not for the purpose of providing health care services. MyAccessHope is not intended to provide medical advice or health care services. Please consult your physician regarding your health questions, specific diagnosis and treatment. If you are experiencing a medical emergency, please IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION.



Revisions, changes, and updates

We may revise the information on MyAccessHope (including these Terms and Conditions) or otherwise change or update MyAccessHope without notice to you. City of Hope may also make improvements or changes in the products or services described on MyAccessHope or add new features at any time without notice to you. We encourage you to read these Terms and Conditions periodically to see if there have been any changes to our policies that may affect you. Your continued use of MyAccessHope will signify your continued acceptance of these Terms and Conditions as they may be revised.



Terms

These Terms and Conditions shall remain in full force and effect at any time that you use MyAccessHope. You agree that City of Hope may at any time, for any reason (including your failure to comply with these Terms and Conditions or in order for us to comply with the requirements of a regulatory authority) and without notice to you (i) move, change, or suspend any part of MyAccessHope, (ii) restrict or deny you access to MyAccessHope.



Use of Cookies

MyAccessHope may use a feature of your browser to set a “cookie” on your computer. Cookies are small packets of information that MyAccessHope stores on the hard drive of your computer, which can then be read by our servers whenever you visit MyAccessHope. We use cookies to save your password so you do not have to re-enter it each time you visit our site, to deliver content specific to your interests, and to track the pages you have visited. These cookies allow us to use the Web Activity Information we collect to customize your Web experience so that your visit to MyAccessHope is as relevant and as valuable to you as possible. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, you may be unable to use those parts of MyAccessHope that require registration in order to participate or you will have to sign in each time you visit the MyAccessHope.



“Web Activity Information” gathered by City of Hope and its third-party service providers

When you visit MyAccessHope and interact with the services and tools that reside there, City of Hope may collect certain information on your activities while visiting MyAccessHope (“Web Activity Information”) in order to evaluate and improve the effectiveness of MyAccessHope. Web Activity Information may include information such as how many visits you made to MyAccessHope, the time of day and date of your visits; the areas of MyAccessHope that you visit, the Internet domain from which you access MyAccessHope; your computer’s IP address, and the type of browser and operating system you use. In doing so, City of Hope may utilize the services of certain third party service providers. This type of Web Activity Information is generally collected from server log files and from cookies.



IP Address

Your IP address is a number that is assigned by your ISP (Internet Provider) to your computer to identify its location. We use your IP address to help diagnose problems with our server and to administer our MyAccessHope.



Personal Information of Website Visitors and Donors

Some areas of our website allow you the option to enter personal information. These may include appointment request forms; charitable donation forms; requests for materials or information; subscriptions to email communication services; surveys or feedback forms; and email links to City of Hope departments or individuals. If you voluntarily choose to provide personal information, it may be viewed by various people at City of Hope in the process of responding to your on-line request. You agree that, should you elect to supply it, City of Hope may use your name, email address, physical address, or other data to communicate with you City of Hope will use and disclosure this information in accordance with our . Any personal information you submit to this website is subject to City of Hope’s privacy policies. The terms of our privacy policies are incorporated into, and considered part of, these terms and conditions. Please take the time to read our privacy policies as they include information on your rights to see and receive copies of your personal health information. To the extent there is any inconsistency between these Terms and Conditions (excluding the privacy policies available at CityofHope.org) and the privacy policies available at CityofHope.org, the privacy policies shall govern. If website visitors choose to provide City of Hope with personal information, we will never sell or rent this information without your consent, except if we are required to do so by law. If you elect to receive regular e-mail communications from City of Hope (such as an e-mail newsletter subscription), you will always be provided with an “opt-out” method so that you can unsubscribe at any time.



User participation in MyAccessHope

Any personal information you submit to MyAccessHope is subject to City of Hope’s privacy policies. A link to our privacy policies is available at CityofHope.org or by clicking here. The terms of our privacy policies are incorporated into, and considered part of, this Agreement. Please take the time to read our privacy policies as they include information on your rights to see and receive copies of your personal health information. To the extent there is any inconsistency between this Agreement (excluding the privacy policies available at CityofHope.org) and the privacy policies available at CityofHope.org, the privacy policies shall govern.



Links to Third Party Websites

MyAccessHope may contain links to other websites that are not owned or controlled by City of Hope (“Third Party websites”). The links are provided for your convenience only. City of Hope does not control such Third Party websites and is not responsible for the content, security, or privacy practices of any Third Party websites. Use of Third Party websites is strictly at your own risk. Please review the privacy statement and any terms of use of any Third Party website you visit. City of Hope does not endorse, approve, or recommend any Third Party websites, any information contained on any Third Party website, or any products or services described on any Third Party website.



Medical Advice and Information Disclaimer

MyAccessHope may from time to time include information posted by City of Hope which may be in the form of news, opinions, or general educational materials. Any such news, opinions, general educational materials or any other information or materials posted by City of Hope on MyAccessHope should not be construed as specific medical advice or instruction from City of Hope. NOTHING IN MyAccessHope, WHETHER POSTED BY CITY OF HOPE OR OTHERWISE, IS INTENDED TO BE USED BY YOU OR ANY OTHER PERSON FOR MEDICAL DIAGNOSIS OR TREATMENT. You should not consider any of the information that we post on MyAccessHope to be complete, nor should you rely on such information to suggest a course of treatment. You should always seek the advice of your physician for any questions you may have regarding a medical condition and you should never disregard medical advice or delay seeking medical advice because of something you may have read on MyAccessHope or otherwise in connection with your use of MyAccessHope.



Disclaimer

You assume risk for any and all use of this website. MyAccessHope, ITS CONTENTS (INCLUDING WITHOUT LIMITATION ANY THIRD PARTY WEBSITES MENTIONED OR LINKED ON MYACCESSHOPE OR ANY INFORMATION OR MATERIALS LOCATED, MENTIONED OR LINKED TO ON MYACCESSHOPE (“EXCLUDED INFORMATION”)) AND ALL PRODUCTS OR SERVICES RELATED TO MYACCESSHOPE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTIES AS TO THE RELEVANCY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON MYACCESSHOPE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF MYACCESSHOPE, ITS CONTENTS (INCLUDING WITHOUT LIMITATION THIRD PARTY WEBSITES MENTIONED OR LINKED ON MYACCESSHOPE OR ANY EXCLUDED INFORMATION), ALL PRODUCTS OR SERVICES RELATED TO MYACCESSHOPE, AND ANY THIRD PARTY WEBSITES MENTIONED OR LINKED ON MYACCESSHOPE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CITY OF HOPE OR ITS OFFICERS, STAKEHOLDERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR REPRESENTATIVES WILL CREATE A WARRANTY OF ANY KIND. NO REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON MYACCESSHOPE WILL CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY CITY OF HOPE. TO THE FULLEST EXTENT PERMITTED BY LAW, CITY OF HOPE SPECIFICALLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, FOR OR IN RESPECT OF MYACCESSHOPE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OR RESPONSIBILITY AS TO, OF, OR FOR: (I) YOUR USE OF MYACCESSHOPE, ITS CONTENTS (INCLUDING WITHOUT LIMITATION THIRD PARTY WEBSITES MENTIONED OR LINKED ON MYACCESSHOPE OR ANY EXCLUDED INFORMATION) AND ALL PRODUCTS OR SERVICES RELATED TO MYACCESSHOPE, INCLUDING ANY DAMAGES RESULTING OR ARISING FROM MISTAKES, ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS, DEFECTS, DELAYS IN TRANSMISSION, COMPUTER VIRUSES, INFECTIONS, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES, COMMUNICATION LINE FAILURES, NON-DELIVERIES, MIS-DELIVERIES, THEFT, OR UNAUTHORIZED ACCESS OF INFORMATION OR ANY FAILURE OR PERFORMANCE OF MYACCESSHOPE; (II) ANY DENIAL OR RESTRICTION OF YOUR ACCESS TO MYACCESSHOPE IN ANY MANNER BY CITY OF HOPE OR OTHERWISE; OR (III) THE QUALITY, SUITABILITY, ACCURACY, FUNCTIONALITY, OR OPERATION OF MYACCESSHOPE. WE DO NOT WARRANT THAT THE FUNCTIONS PERFORMED BY MYACCESSHOPE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT MYACCESSHOPE OR THE SERVERS THAT SUPPORT IT WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES.



Limitation of Liability and Choice of Law

CITY OF HOPE AND ITS OFFICERS, STAKEHOLDERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, REPRESENTATIVES, SUCCESSORS AND ASSIGNS, ANY THIRD PARTIES MENTIONED OR LINKED TO ON MYACCESSHOPE, EXCLUDED INFORMATION AND ANY THIRD PARTY INFORMATION OR CONTENT PROVIDERS TO MYACCESSHOPE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO YOUR ACCESS TO OR USE OF MYACCESSHOPE OR ANY THIRD PARTY WEBSITES, ANY CONTENT OR INFORMATION ON MYACCESSHOPE (INCLUDING WITHOUT LIMITATION EXCLUDED INFORMATION OR THIRD PARTY WEBSITES MENTIONED OR LINKED ON MYACCESSHOPE) OR THIRD PARTY WEBSITE, OR ANY PRODUCTS OR SERVICES RELATED TO MYACCESSHOPE OR ANY THIRD PARTY WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR ANY OF THE FOREGOING OR FOR DISSATISFACTION WITH MYACCESSHOPE, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEBSITES IS TO STOP USING MYACCESSHOPE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION ON THE TYPE OR AMOUNTS OF LIABILITY, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS AGREEMENT IS GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THIS AGREEMENT. YOU EXPRESSLY AGREE THAT THE EXCLUSIVE JURISDICTION FOR ANY CLAIM OR ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF MYACCESSHOPE WILL BE SOLELY AND EXCLUSIVELY RESOLVED AND SETTLED THROUGH ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED IN LOS ANGELES, CALIFORNIA, UNITED STATES OF AMERICA. JUDGMENT ON ANY AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. THE PREVAILING PARTY SHALL BE ENTITLED TO COSTS AND REASONABLE ATTORNEY’S FEES ARISING OUT OF SUCH ARBITRATION. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.



Copyrights

Except as otherwise indicated, all content on MyAccessHope by or for City of Hope, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of City of Hope or its licensors and is protected by United States and international copyright laws. City of Hope allows you to view or download a single copy of such material solely for your personal, noncommercial use. The compilation of all content on MyAccessHope is the exclusive property of City of Hope and is protected by United States and international copyright laws. Unless specifically authorized in writing by us, any use of these materials, or of any materials contributed to MyAccessHope by entities other than City of Hope, including on any other website or networked computer environment for any purpose is prohibited. Any rights that are not expressly granted by this Agreement or any applicable end-user license agreements are reserved by City of Hope. Any content, information, material, and features on MyAccessHope are subject to change or termination without notice in the editorial discretion of City of Hope. Please note that if you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys’ fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.



License, Trademarks and service marks

City of Hope grants you a limited, revocable, nontransferable and nonexclusive license to access and make personal use of this website, the material provided hereon, and the accompanying services. You may not, however, in whole or in part use, reproduce, or copy the MyAccessHope site or modify any content or any proprietary notices from materials downloaded or printed out from MyAccessHope. Furthermore, this limited, revocable license does not include the right to: any use of the content of this site for the benefit of a third party or for personal financial benefit, except as MyAccessHope contemplated by this Agreement; any derivative use of this website or its contents; any transmission or provision of any content from the MyAccessHope site to a third party, except as specifically provided by this Agreement; any incorporation of data or other content from MyAccessHope in a product designed, developed, marketed, sold or licensed by you or on your behalf; any use of data mining, robots, or similar data gathering and extraction tools; or any use of MyAccessHope in a manner contrary to any applicable law. This website (or any portion thereof) and all of the content is the property of City of Hope, its licensees, or its content providers, protected by United States and international copyright and other laws, and cannot be reproduced, duplicated, copied, published, sold, visited, or otherwise exploited for any commercial purpose without express written consent from City of Hope. “City of Hope” and the City of Hope logo are registered service marks of City of Hope or its affiliates. Other proprietary marks of City of Hope or third parties may be designated as such from time to time on MyAccessHope through use of the TM, SM, or ® symbols. You are not authorized to make any use of the City of Hope marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by City of Hope or the applicable third party.



Applicable Law

We control and operate MyAccessHope from the United States. MyAccessHope is not intended to subject us to the privacy laws or jurisdiction of any state, country, or territory other than that of the United States. Please note that we do not represent or warrant that MyAccessHope is appropriate for use in any particular jurisdiction. Those who choose to access MyAccessHope do so at their own initiative and are responsible for complying with all local laws, rules, and regulations.

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